SHIPPING & RETURNS

Shipping & Returns Policy for 4MTeam 

Effective Date: June 11, 2023

Thank you for choosing 4MTeam as your trusted destination for beauty and healthcare products. We strive to provide a seamless shopping experience, including reliable shipping and hassle-free returns. Please familiarize yourself with our Shipping & Returns Policy before placing an order.

Shipping:

1. Order Processing: Once your order is placed, our team will process and prepare it for shipping. Please allow 1-2 business days for order processing, excluding weekends and public holidays.

2. Shipping Time: We estimate that your order will arrive within 3-8 business days from the date of purchase. Please note that shipping times may vary depending on your location and any unforeseen circumstances.

3. Shipping Charges: Shipping charges are calculated based on the total weight of the order and the selected shipping method. The applicable shipping charges will be displayed during the checkout process.

4. Return Policy: We want you to be completely satisfied with your purchase. If you receive a damaged or defective product, or if you change your mind and decide not to use the product, we offer the following options:

   a. Refund: If the product remains unopened and unused, you may be eligible for a refund. Once we receive and inspect the returned product, we will initiate a refund to your original payment method within 7 business days. Please note that shipping charges are non-refundable.

   b. Voucher: In cases where the product is damaged, defective, or unwanted, we may offer a voucher for the value of the product. This voucher can be used towards your next purchase on our website.

Returns:

1. Return Eligibility: To be eligible for a return, the product must meet the following criteria:

   • The product must be unopened, unused, and in its original packaging.

   • All accessories, tags, and promotional items received with the product must be included in the return.

2. Return Procedure: To initiate a return, please follow these steps: a. Contact our customer care team at office@4mteam.co.uk or call +44 7436 047620 within 7 days of receiving your order. b. Provide the necessary details, including your order number, product information, and reason for the return. c. Once your return request is approved, you will receive instructions on how to proceed with the return. d. Please ensure that the product is securely packaged to prevent any damage during transit. e. You will be responsible for the return shipping costs unless the return is a result of our error (e.g., damaged or defective product).

Please note that by placing an order with us, you agree to comply with the terms and conditions outlined in this Shipping & Returns Policy.

We reserve the right to update or modify this policy at any time without prior notice. The revised policy will be effective from the date of publication on our website.

If you have any further questions or need assistance with shipping or returns, please contact our customer care team at office@4mteam.co.uk or call +44 7436 047620. We are here to help!

Thank you for choosing 4MTeam as your beauty and healthcare provider. We appreciate your trust and look forward to serving you.

Sincerely,

4MTeam